Delivery
Postage and packing is free for all UK orders.
International orders will be charged shipping, calculated at checkout based on location and parcel size.
Orders will be dispatched within 7 working days. Please contact me at info@katiebatchelor.com before ordering if your prints are time critical and I can advise on timescales or discuss faster delivery methods.
All orders are sent via Royal Mail. Estimated delivery times after dispatch are as follows:
UK
- Giclee prints – Signed for 2nd class: 1-3 days
- Greeting cards – 2nd class: 2-3 days
International
- Europe: 3-5 working days
- USA: 5-7 working days
For international orders outside the UK, letters and packages may be subject to additional fees upon delivery to the destination country. These may include handling/customs fees and/or import tax set out by the destination country. It is the customer’s responsibility to pay any additional incurred fees. Delays due to the payment of these fees is the responsibility of the customer and postal service.
Returns
All standard prints come with a 100% satisfaction guarantee! If you’re not happy with your purchase for any reason, you may return it for a full refund of the purchase price. Contact me at info@katiebatchelor.com within 10 days of receipt of your order to make arrangements. The product should be shipped back with tracking within 15 days of receipt.
Please note: Unless the return is due to a defect in quality, outgoing and return shipping charges will not be refunded.
If you receive a product with a defect in printing or damage from shipping, please contact me within 5 days of receiving your order. We will work together to arrange either the replacement of your product or a return with full refund, depending on your preference. If the item has been damaged in transit, please save the original packaging.
Cancellations
If you made a mistake or change your mind before your product is dispatched and wish to cancel your order, please email me as soon as possible at info@katiebatchelor.com.